Returns & Exchanges

Considered returns, gracefully handled.

If a piece does not feel exactly right, you have fourteen days from delivery to return or exchange it. Here is how the process unfolds.

01

Eligibility window

Pieces may be returned within 14 days of delivery in their original condition: unworn, unwashed, with tags attached and original packaging intact.

02

How to initiate

Open the order from your account and select "Return". You can also write to our atelier on WhatsApp — a stylist will arrange complimentary pickup the next working day.

03

Refunds

Once your piece is received and inspected (1–2 business days), the refund is issued to your original payment method. Bank settlement typically takes a further 3–7 business days.

04

Exchanges

Same piece, different size? We ship the replacement the moment the original is collected — no second wait at the door.

05

Made-to-order & altered pieces

Bespoke and altered pieces are final sale. If something is not right, please reach out — we will always work with you to make it so.

Last updated June 2026