A clear, considered policy.

• All abayas are tailored and made-to-order after order confirmation. Products are not ready to ship unless stated otherwise.
• Order fulfilment takes up to 14 working days, and may be completed sooner depending on workload.
• The fulfilment period begins from the date the order is confirmed and paid for.

• Orders are shipped after fulfilment is complete.
• Delivery takes up to 7 working days, and may vary depending on the customer's city and the shipping carrier.
• The store is not responsible for delays caused by the shipping carrier or circumstances beyond our control.
• If the customer does not respond to the carrier, or if delivery fails due to incorrect details, or if the shipment is not collected within the specified period, the order may be returned to the store by the carrier. In this case, the customer must contact the store to arrange re-delivery, and will bear the full re-shipping cost according to the carrier's fees.

Because all products are made-to-order after the order is placed, our cancellation policy is as follows:

• Within 8 hours of completing the order: you may cancel and receive a full refund with no fees.
• After 8 hours and up to 48 hours: you may cancel with a 10% deduction from the order value.
• After 48 hours and up to 72 hours: you may cancel with a 15% deduction from the order value.
• After 72 hours from completing the order: the order cannot be cancelled, as production of your custom piece has begun.

• Because all products are made-to-order based on the customer's request, products cannot be exchanged or returned after receipt, in accordance with the regulations of the Kingdom of Saudi Arabia for products made to consumer specifications.
• The exception is manufacturing defects or products that do not match the agreed specifications.

The customer may request an exchange or return in the case of a manufacturing defect, subject to the following conditions:

• The store must be notified within 24 hours of receiving the order.
• Photos or a video showing the defect must be provided to the store.
• The defect must be manufacturing-related and not caused by misuse, washing, storage, or damage after receipt.

In the case of an exchange:

• The customer is responsible for shipping the defective product back to the store.
• After receiving the product and verifying the defect, the store will send a replacement with no additional charges to the customer, if the manufacturing defect is confirmed.

In the case of a return:

• The customer is responsible for shipping the product back to the store.
• After receiving the product and verifying the defect, the order value will be refunded to the original payment method.
• It may take several working days for the refund to appear in the customer's account, depending on the bank or payment provider's procedures. The store is not responsible for any delay caused by this.

• Please confirm the size, colour and all order details before completing your purchase.
• Product colours may vary slightly due to differences in screen settings or lighting during photography.
• By completing the purchase, the customer confirms that they have read and agreed to these policies.